You have 30 days to test our products. If you aren’t completely satisfied, just ask and we will gladly give you a full refund of your purchase price. Refund requests can be sent to: or you can contact us here. We will need your order number, name and email address used to purchase the product to ensure we can locate you in our system and issue the refund. Refunds can not be processed unless we are able to locate your order.

Please allow 10 business days for the refund to appear on your account as it takes time for the system to transfer funds. 

We appreciate any and all feedback. If you do decide to request a refund, kindly include any information you can provide on why you are not satisfied with our product or what we can do to make it better. If there is any reasonable way we can fix the issue instead of processing the refund, we will gladly do so.

Please keep in mind that we place customer service at the highest priority. If you should have a concern upon the placement of your order, please let us know as soon as possible so that we may assist you in any way we can depending on the circumstances of your issue.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next, contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at

In Person Training

Non-refundable. However, if you're not satisfied, please let us know before you leave so that we can fix the issue.

Doberman Pinscher Puppies

Non-refundable unless otherwise specified on our puppy contract. Also see the puppy contract for information regarding our lifetime health guarantee. 

Canine Personal Profile Pages

Non-refundable. This is due to the time and effort involved in setting up, creating and using the space on our website for your content. If you feel that you should qualify for a refund, feel free to contact us and we will consider your individual needs. However, this does not guarantee and exception. 

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